Emil M.

Emil M. is an accomplished Back Office & Customer Support Specialist with over 2 years of experience in the aviation industry and call center operations. With a Bachelor's Degree in International Relations from Odlar Yurdu University, Emil excels in handling complex case investigations, internal ticket management, and cross-department coordination. At Teleperformance, he adeptly managed high-volume inbound and outbound interactions, while ensuring CSAT and FCR goals were met. Emil is proficient in internal systems, adept at resolving escalated cases, verifying sensitive documents, and executing policy-based decisions. A proven track record at the Positive Call Center highlights his top performance in KPI results, transaction accuracy, and customer satisfaction. Emil communicates resolutions effectively, contributing to a high-performance, customer-centered environment where his skills in complaint investigation and quality control are readily apparent.