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Emilia A. — Junior Customer Service Specialist from Argentina

Emilia A.

Junior Customer Service Specialist

Argentina 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Emilia M. is an accomplished hospitality graduate and certified Flight Attendant known for her robust customer service and operations expertise. Her career spans various roles such as a Customer Service & Claims Specialist at Rivadavia Seguros from 2018 to 2025, where she adeptly managed inbound communications and guided clients through intricate insurance claim processes. As an Athlete Assistance Liaison for the Buenos Aires Marathon in 2022, she offered logistical support, ensuring seamless experiences for both local and international athletes. Emilia also honed her customer service skills as a Barista and Cashier at McDonald's, providing fast and friendly front-of-house service in a demanding environment. Educationally grounded with an Associate Degree in Hospitality Management from Instituto de Formación Superior N°20 and a Flight Attendant Certification from Escuela de Aeronavegantes, she is fluent in English and a native Spanish speaker, operating primarily from CABA, Argentina.

Experience

  • Customer Service & Claims Specialist

    Rivadavia Seguros · 2018 — 2025
    Managed inbound communications, assisting clients with complex insurance claims while maintaining composure under pressure. Coordinated data entry and verified information with internal departments.
  • Athlete Assistance Liaison

    Buenos Aires Marathon – Asociación Ñandú · 2022 — Present
    Provided logistical support and assistance to both local and international athletes. Resolved inquiries about schedules and routes to ensure a smooth event experience.
  • Barista / Cashier / Customer Service

    McDonald's · 2017 — 2018
    Delivered prompt, friendly, and accurate front-of-house service in a high-volume environment.

Skills & Expertise

Education

  • Associate Degree in Hospitality Management
    Instituto de Formación Superior N°20 · 2017 — 2020
  • Flight Attendant Certification
    Escuela de Aeronavegantes · — — 2018
  • High School Diploma in Biological Sciences
    Instituto María Auxiliadora · — — 2016

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