Emily D.
Junior Account Manager
Open to offersNew to PlatformAbout
Emily D. is a seasoned Account Manager with extensive experience managing high-value client accounts generating over $950,000 in revenue, primarily within the insurance and retail sectors. Her key contributions include serving as the main contact for HR teams and executives, resolving service issues, and maintaining compliance with complex federal and state regulations. Emily excels in relationship management, having developed training materials such as events and educational videos to enhance employee understanding of benefit offerings. From her role at Atlas Benefit Consulting, she brings strong skills in Client Relationship Management, Data Analysis, and strategic research to identify innovative employee benefit solutions. Previous roles at Lowe’s and GAP Inc. have honed her Executive Support and team collaboration capabilities, contributing significantly to customer satisfaction levels and sales goals. Currently residing in Barcelona, Spain, Emily is pursuing a career in account management or customer success while teaching English.
Experience
Senior Account Manager
Atlas Benefit Consulting · 2024 — 2024-Promoted to independently manage a book of business of 35+ clients ($1M+ in revenue) after demonstrating strong performance and account expertise -Owned full renewal strategy and plan design decisions across accounts with 200–1,000+ employees, with minimal oversight -Achieved a 95% client retention rate by serving as the primary strategic advisor to HR leaders and C-suite executives -Took on a broader, more complex caseload than peers, reflecting trust in independent judgment and account leadershipAccount Manager
Atlas Benefit Consulting · 2021 — 2023-Managed a growing portfolio of client accounts across multiple lines of employee benefits coverage, supporting renewals, plan administration, and day-to-day client service -Assisted clients' HR teams with benefits education and open enrollment support, helping employees understand plan options and coverage -Built strong working relationships with carrier partners to ensure timely, accurate renewal processing -Developed expertise across five+ lines of insurance products, laying the foundation for independent account ownershipCustomer Service Representative
Lowe’s Home Improvement · 2020 — 2021Resolved customer conflicts, resulting in high satisfaction and receiving numerous excellent customer survey scores. Worked closely with multiple departments to ensure thorough follow-up on customer inquiries and timely resolutions. Communicated the urgency of customer inquiries to team members and management, facilitating necessary escalations.Sales Associate
GAP Inc. · 2015 — 2020Demonstrated proactive customer service by anticipating customer needs and consistently meeting them. Implemented strategies to boost revenue and foster customer loyalty, contributing to team sales goals. Received positive feedback from customers and supervisors for professionalism and dedication, which led to improved customer survey scores.
Skills & Expertise
Education
- Bachelor in Business Administration & Legal StudiesBall State University · — — 2021
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