Emily A.
Mid-Level Human Resource Officer
Open to offersNew to PlatformAbout
Emily A. is an experienced Human Resource Officer and Healthcare Customer Support Specialist with a background in employee relations, recruitment, and healthcare customer service. At Cebu Oversea Group of Companies, Emily managed recruitment processes, published job ads, screened resumes, conducted interviews, facilitated onboarding and paperwork, and enforced company policies and health/safety protocols. Her work in employee relations included addressing grievances, conducting investigations, and overseeing disciplinary actions. At Convergys, she supported healthcare providers by handling inbound calls addressing benefits, eligibility, claims, and billing concerns while maintaining strict compliance with HIPAA and data privacy regulations. Emily holds a Bachelor of Arts in Psychology from Cebu Normal University and is a Registered Psychometrician and Certified Human Resource Associate, demonstrating proficiency in Electronic Health Record (EHR) systems and CRM tools.
Experience
Human Resource Officer
Cebu Oversea Group of Companies · 2019 — 2021Managed recruitment and selection processes, which included publishing job ads, screening resumes, conducting interviews, onboarding, and handling paperwork for staff development.Healthcare Customer Support Specialist
Convergys · 2017 — 2019Handled inbound calls from providers and addressed inquiries concerning benefits, eligibility, claim status, prior authorizations, and billing issues. Also ensured compliance with HIPAA and data privacy standards while documenting interactions accurately in healthcare systems and CRM tools.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyCebu Normal University · 2014 — 2018
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