Emily H.
Junior BPO Customer Service Representative
Open to offersNew to PlatformAbout
Emily H. is an experienced Business Process Outsourcing professional with 2.5 years in fast-paced environments across social media, e-commerce, and travel industries. At TaskUs, she served as a Content Moderator for Meta, reviewing user-generated content to enforce platform safety and community standards, specializing in the ANSA policy and guiding peers on compliance. Previously at Foundever Philippines, Emily supported TikTok Shop customers via chat and email, handling product inquiries, refunds, and logistics coordination with providers like FedEx and UPS to resolve shipping issues. Starting her BPO journey at XMC, she assisted US and European travelers for brands like Greyhound and FlixBus through ticket booking support and policy management. Her expertise includes problem-solving, client relations, and ensuring deadline adherence in customer-centric roles.
Experience
Content Moderator
Taskus · 2024 — 2026Reviewed user-generated content for Meta, verifying compliance with community standards and safety guidelines. Maintained a secure digital environment by identifying and removing harmful content to ensure a positive experience for global users.Customer Service Representative
Foundever Philippines · 2023 — 2024Provided chat and email support for TikTok Shop customers, addressing product inquiries, refund processing, and shipping issues. Coordinated with logistics providers such as FedEx, UPS, and USPS to track missing packages and facilitate deliveries.Customer Service Representative
XMC BPO Company · 2023 — 2023Handled phone and email support for travel brands including Greyhound and FlixBus, assisting USA and Europe customers with ticket bookings and travel inquiries. Managed international travel policies and time zones to deliver accurate and timely service.
Skills & Expertise
Education
- Accountancy, Business, and ManagementAclc College of Taytay
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