Emilyn L.

Emilyn L. has built a versatile career as a Data IT Analyst – Tier 1/QA with hands-on experience in comprehensive technical support across various systems including Windows, macOS, Linux, iOS, iPadOS, and Android platforms. At Wipro, she has delivered robust desktop support, involving installation, maintenance, and troubleshooting of hardware and software, ensuring optimal performance and user productivity. Additionally, she has provided expert assistance in user account administration using tools such as Okta, Active Directory, and Azure Portal. Prior to Wipro, Emilyn brought her communication skills to Concentrix as a Customer Representative, managing incoming calls and addressing customer inquiries adeptly. Her tenure as an OJT and Encoder at DSWD involved monitoring and data encoding, showcasing her rigorous attention to detail. She holds various certifications, including ITIL 4 and Microsoft Azure, underscoring her strong technical foundation and commitment to ongoing professional development.