EMMA T.

Emma B. is a highly motivated Tourism Management graduate with noteworthy experience in the hospitality industry. She currently serves as the Hotel Officer In‑Charge at Banaue Heritage Hotel and Museum, overseeing daily operations with a focus on guest satisfaction and operational efficiency. Emma's role requires leading diverse teams, swiftly resolving guest issues, and ensuring service excellence during high-pressure shifts. Her experience includes a tenure as a Tour Operator at Agetyeng Travel and Tours, where she coordinated comprehensive travel packages, managing local supplier relationships to ensure organized and high-quality tours. Additionally, she has gained skills in housekeeping and front desk management during her training at Banaue Hotel and Youth Hostel, where she maintained cleanliness standards and handled guest inquiries with professionalism. Her expertise in communication and ICT skills enhances her ability to contribute positively to team performance and organizational growth.