Emma K.
Junior Pharmacy Technician
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Emma K. is a certified pharmacy technician with extensive experience in retail pharmacy environments. She holds a National Pharmacy Technician Certification (PTCB) and is pursuing a Bachelor's degree at Westfield State University. Since February 2026, Emma has been instrumental in launching a new pharmacy at Clearway Health, Signature Healthcare where she manages inventory, organizes drug stock, and ensures accurate dispensing in compliance with HIPAA regulations. Before this, at Pelmeds, she was responsible for managing patient profiles and processing over 50 prescription entries daily, which underscores her proficiency with pharmacy software. During her tenure at CVS Pharmacy, Emma honed her skills in resolving insurance claim issues and efficiently fulfilling medication orders. Her diverse background also includes customer service leadership as an Assistant Manager at Dunkin Donuts, where she adeptly managed a team and contributed to enhancing customer satisfaction and sales.
Experience
Pharmacy Technician
Clearway Health - Signature Healthcare · 2026 — PresentContributed to the opening and organization of a new retail pharmacy location. Managed the inventory process, which included ordering drug stock, labeling shelves, and ensuring accuracy of stock counts post-dispensing. Scheduled and coordinated the delivery of prepared medications to patients' homes, maintaining compliance with HIPAA regulations. Conducted daily outbound calls to patients to inform them about available prescriptions.Pharmacy Technician
Pelmeds · 2025 — 2026Entered and verified more than 50 prescriptions daily in the pharmacy software system. Updated and managed patient profiles with critical information such as allergies and current medications, ensuring compliance with HIPAA regulations. Handled a high volume of inbound and outbound calls, providing customer service and addressing patient queries.Certified Pharmacy Technician
CVS Pharmacy · 2024 — 2025Oversaw inventory management by efficiently organizing drug stock, removing expired medications, and performing medication counts to ensure accuracy. Addressed and resolved complex insurance claims while assisting staff with more complicated rejections. Generated prescription labels and filled medication orders accurately based on physicians' requests. Responded to incoming calls and voicemails from patients, healthcare providers, and other pharmacies to handle inquiries and confirm patient details.Assistant Manager
Dunkin Donuts · 2024 — 2024Provided recommendations to improve customer satisfaction and drive sales. Managed daily operational tasks, including opening and closing procedures, cash handling, and adhering to safety and sanitary standards. Led and managed a team of over 15 employees on a daily basis.
Skills & Expertise
Education
- UndergraduateWestfield State University · 2020 — 2024
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