Emmah K.

Emmah K. is an accomplished Senior Customer Care Assistant and administrative professional based in Nairobi with over a decade of experience in the public sector, including roles at NACADA and previous positions in education and cleaning services industries. She specializes in remote customer support across phone, email, and digital platforms, ensuring accurate digital records and file management and the confidentiality of sensitive data. Her expertise includes facilitating virtual and in-office communications, resolving customer complaints, and supporting cross-functional teams with tools such as Microsoft Office and NACADA’s ERP system. Emmah has managed office operations, coordinated departmental communication, and streamlined support processes, directly contributing to process efficiencies and improved service delivery within fast-paced environments. She is fluent in English and Swahili and holds advanced qualifications in information science and public relations.