Emmanuel J.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Emmanuel J. is a customer-focused professional with over three years of experience specializing in customer service and operations within the courier, BPO, and consumer electronics industries. As a Customer Service Representative at Brandlink PH, Emmanuel managed high-volume email support for platforms such as the Anker official website, Amazon, and eBay using tools like SQL, Microsoft Excel, Anker Cloud, Shulex, and Lark. He resolved complex shipping and technical issues, supported promotional activities, and maintained detailed documentation. His experience as an Appointment Setter at 1n3 BPO involved inbound and outbound call management, appointment scheduling, and meticulous lead tracking. At Entrego Express Corporation, he ensured efficient parcel delivery, route optimization, and feedback collection. Emmanuel holds certificates in Data Analytics and SQL, underscoring his analytical and data visualization skill set.
Experience
Customer Service Representative
Brandlink PH · 2024 — 2025Provided timely and empathetic email support to customers globally, managing and resolving up to 110 inquiries daily through platforms such as the Anker official website, Amazon, and eBay while utilizing tools like Anker Cloud, Shulex, and Lark. Investigated and addressed shipping discrepancies, delays, and courier disputes. Offered technical support for Anker devices, facilitating troubleshooting and product usage assistance with documentation tools in Lark. Contributed to promotional campaigns by helping customers with discount eligibility and resolving checkout issues.Appointment Setter
1n3 BPO · 2024 — 2024Handled inbound and outbound calls to schedule appointments with potential clients while providing information about products and services. Addressed inquiries with professionalism and utilized active listening to understand client needs. Kept thorough records to effectively track leads and appointments.Courier Service Rider
Entrego Express Corporation · 2020 — 2023Conducted pre and post-trip safety inspections, documenting any discovered defects and malfunctions. Organized parcels and collected customer data while analyzing optimal delivery routes to ensure successful deliveries. Gathered customer feedback and complaints for management. Completed daily shipments while adhering to tight deadlines.
Skills & Expertise
Education
- BS Computer EngineeringUniversity of the Cordilleras · 2017 — Present
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