Emmanuel I.
Mid-Level Administrative Virtual Assistant
Open to offersNew to PlatformAbout
Emmanuel I. is an experienced Virtual Assistant with expertise in managing administrative and executive operations. At Synergy Nigeria Ltd, he demonstrated proficiency in data entry, documentation, and record-keeping to streamline operations. Emmanuel excels in calendar and scheduling management, ensuring efficient time management and conflict resolution. His role at Leisure Sports Park highlighted his skills in customer service and front-desk operations, coordinating with vendors to maintain facility standards and manage transactions. Previously, as a Marketing Executive at Adace Hill Travel Agency, he engaged in client communications and up-selling travel packages, securing competitive deals with travel partners. Emmanuel's background also includes supervisory experience at Utopia Suite Hotel, where he improved service standards and mentored staff. His academic foundation is a B.Sc. in Sociology from the University of Calabar, and he holds certifications from Hubspot Academy in Business Communication and Digital Marketing.
Experience
Virtual Assistant
Synergy Nigeria Ltd · 2025 — 2026Managed various administrative duties including data entry and documentation to ensure smooth operations. Worked with vendors and service providers both remotely and on-site for maintenance and service delivery. Processed transactions and invoicing while maintaining accuracy. Addressed customer complaints and scheduling conflicts to uphold satisfaction and retention.Administrative Assistant
Leisure Sports Park · 2023 — 2025Oversaw front desk operations alongside bookings and customer inquiries. Facilitated internal communications among staff and management. Performed a variety of administrative tasks to support daily operations. Coordinated with vendors to maintain the condition of court facilities and equipment. Managed cash transactions, membership renewals, and invoicing accurately. Handled customer complaints and scheduling issues promptly to enhance client satisfaction.Marketing Executive
Adace Hill Travel Agency · 2021 — 2023Managed communications with customers both inbound and outbound. Promoted travel packages and services effectively. Accurately processed bookings, inquiries, and maintained customer records. Collaborated with airlines, hotels, and tour operators to secure competitive pricing and availability. Resolved client complaints and booking conflicts, consistently aiming for high customer satisfaction.Supervisor
Utopia Suite Hotel, Enugu · 2019 — 2021Supervised hotel operations while coordinating various departmental activities. Addressed guest complaints and worked on strategies to enhance customer satisfaction. Ensured operational and service standards were upheld by the staff. Trained and mentored new employees at the front desk and in housekeeping to meet hotel service standards. Managed scheduling to provide adequate staffing during busy periods. Collaborated with vendors and maintenance teams for timely facility issue resolution.
Skills & Expertise
Education
- Bachelor of Science in SociologyUniversity of Calabar · 2015 — 2020
- Secondary School CertificateGeb Selina Secondary School, Enugu · 2007 — 2013
- First School Leaving CertificateChrist the King Nursery & Primary School, Anambra · 2000 — 2006
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