EMMANUEL M.
Mid-Level Customer Service Trainer
Open to offersNew to PlatformAbout
Emmanuel D. is an experienced professional with over 11 years in various roles at Concentrix Philippines, Incorporated, demonstrating proficiency as a Subject Matter Expert, Process Trainer, and Team Leader Trainee. With a strong foundation in Microsoft Office applications, Emmanuel has developed excellent written and oral communication skills. His background in Information Technology, evidenced by his diploma from Systems Technology Institute, complements his practical experience. Emmanuel has also honed his customer service capabilities at Omega Health Care Philippines, where he served as a Customer Service Representative. Throughout his career, Emmanuel has shown his ability to adapt and thrive in different roles, contributing to organizational success through his commitment and skill set.
Experience
Subject Matter Expert/Process Trainer / Team Leader Trainee
Concentrix Philippines, Incorporated.Provided guidance and expertise in processes as a subject matter expert, delivered training to team members, and engaged in responsibilities related to team leadership.Customer Service Representative
Omega Health Care PhilippinesInteracted with customers to address inquiries and resolve issues in a customer service capacity.Customer Service Representative
Concentrix Philippines, Incorporated.Engaged with customers to provide assistance and support in a customer service role.
Skills & Expertise
Education
- Diploma in Information TechnologySystems Technology Institute (STI College) Munoz-EDSA · — — 2011
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