Emmanuella C.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Emmanuella E. is a Sales Development Representative with focused expertise in cold calling, lead generation, and outbound prospecting, working remotely in the sales domain. She has completed structured training in cold calling, honing her ability to build rapport, handle objections, and guide conversations toward booked meetings. Experienced in conducting targeted cold call practice with various buyer personas, Emmanuella has developed tailored scripts and handled objections like “not interested” and “no budget.” Her toolkit includes industry-standard platforms such as HubSpot, Salesforce, Apollo, Salesloft, Outreach, and modern communication tools. In a prior role as a Customer Service Representative in a family business, she regularly managed phone and in-person client interactions, addressing inquiries and purchase decisions while organizing records and refining active listening. Emmanuella delivers consistent outbound sales routines and leverages communication tools such as Zoom, Slack, and Google Workspace.
Experience
Sales Development / Cold Calling
RemoteEngaged in cold call practice sessions that focused on objection handling, opening lines, and maintaining call control. Created and enhanced cold call scripts customized for various buyer personas, including decision-makers and technical stakeholders. Practiced addressing typical objections like 'not interested,' 'send me an email,' and 'no budget.' Participated in simulated sales conversations to boost confidence and clarity while improving tone. Established core skills in recognizing prospect pain points and directing conversations toward subsequent steps. Adhered to daily call routines to foster fluency and resilience in outbound sales.Customer Service Representative
Family BusinessProvided direct interactions with customers on a daily basis, addressing inquiries, complaints, and assisting with purchase decisions. Cultivated strong relationships with repeat customers through effective communication and building trust. Guided customers through objections and price concerns to facilitate purchasing decisions. Managed both in-person and phone communications, enhancing confidence in real-time interactions. Organized records of transactions and customer requests effectively while developing keen listening skills to promptly understand and address customer needs.
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