Emmazelle B.
Senior IT Operations Director
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Emmazelle B. is a seasoned Head of Delivery & Operations with extensive expertise in the IT and service delivery space, renowned for building high-performance global teams and executing transformative projects across various industries. Her leadership at Sciforma successfully established its Philippines operations, ensuring regulatory compliance, delivery stability, and seamless integration during a private equity acquisition. She has excelled in guiding multi-million dollar digital programs at RCG Global Services and CI&T, fostering cross-functional collaboration and managing large-scale teams with a focus on quality and profitability. As Operations Director at DysrupIT, Emmazelle implemented governance frameworks and drove commercial enablement, aligning business objectives with workforce planning and development. Her robust experience in program and project management is backed by a proven ability to maintain client satisfaction through strategic vision and operational discipline. Emmazelle has played pivotal roles in executing digital transformations, achieving process optimization, and embedding information security compliance, notably enhancing both operational efficiency and client trust.
Experience
Operations Director | Commercial Enablement Director
DysrupIT · 2026 — PresentLed initiatives aimed at transforming business operations to enhance efficiency, governance, and performance within commercial functions. Oversaw recruitment, workforce planning, and the development of high-performing teams in alignment with business goals. Established performance dashboards and governance frameworks to facilitate operational excellence and decision-making. Managed strategic programs and organizational change initiatives in collaboration with various departments to meet business priorities. Encouraged continuous process improvements and collaboration across functions to boost effectiveness.Head of Delivery Australian Accounts
CI&T Philippines · 2025 — 2025Directed the complete delivery operations for digital transformation and software engineering initiatives, leading cross-functional teams across software development, QA, infrastructure, and support. Acted as the primary client delivery representative, ensuring project governance and stakeholder engagement to maintain high delivery standards for enterprise accounts. Managed resource allocation, budgets, and schedules, ensuring timely delivery aligned with Agile and Lean principles. Defined delivery frameworks and performance metrics to enhance visibility and operational efficiency. Collaborated with global teams to drive improvements and ensure client satisfaction while implementing compliance and security measures.Programs and Engagement Delivery Leader
Cognizant Technology Solutions · 2022 — 2023Oversaw the entire program delivery process for one of the largest banks in the Philippines, ensuring alignment with client strategies and goals. Functioned as the primary client engagement lead, managing critical relationships and ensuring governance to foster long-term partnerships. Coordinated large, cross-functional teams across various regions, ensuring efficient delivery in compliance with project parameters. Developed governance frameworks and risk management processes to enhance predictability and transparency in delivery. Managed financial aspects including budgeting and profitability monitoring while guiding pre-sales efforts for new engagements.Projects & Programs Sub-Unit Head | PMO governance
Citystate Savings Bank Inc · 2022 — 2022Designed and implemented the digital transformation strategy, focusing on compliance and customer experience enhancements. Established governance policies for Agile and Waterfall methodologies, providing necessary oversight for executives. Managed performance evaluations and project allocation for IT resources while facilitating the complete delivery process from discovery through to support.General Manager & Board of Director | Country Operations
Sciforma Philippines Inc · 2019 — 2022Established and managed operations for Sciforma Philippines, overseeing the complete setup, including compliance with local regulations and required accreditations. Directed the establishment of employee benefits systems while building out the local organizational structure to support operational and employee needs. Led diverse technology teams ensuring compliance and operational governance matched with client requirements while facilitating stability and integration through the Private Equity transition.Head of QA and Technology Operations
Microsourcing Philippines Inc · 2011 — 2019Initiated and managed Sciforma’s captive delivery operations, overseeing cross-functional technical teams responsible for software QA and support functions. Founded the Quality Assurance Center of Excellence, implementing testing frameworks and quality metrics to enhance release consistency. Developed and executed operational processes serving as a foundation for the independent entity's establishment while fostering a culture of performance and learning through structured training initiatives.
Skills & Expertise
Education
- Master of Business Administration (In Progress)Institution not specified
- Bachelor of Science in Computer Science (Graduate)Institution not specified
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