Post a Job Free
0 viewsjobseeker
Emmelynn B. — Mid-Level Customer Success Operations Manager from Philippines

Emmelynn B.

Mid-Level Customer Success Operations Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Emmelynn B. is an accomplished Customer Success Operations Manager from Metro Manila, Philippines, renowned for her expertise in supporting SaaS and AI-driven customer success teams. Her proficiency in owning CRM workflows and optimizing post-sales processes has made her a valuable asset in retaining revenue and analyzing customer health metrics. Emmelynn excels in deploying playbooks and enhancing cross-team enablement to scale customer success functions effectively. In her role at Wing Assistant, she developed automated workflows and dashboards that enhanced early warning insights for customer usage patterns and collaborated with finance and leadership teams on operational forecasts. Her previous experience includes streamlining executive workflows at Ensight Technologies, managing program timelines with the Order of the Knights of Rizal, developing instructional standards at the National College of Science and Technology, and instituting compliance systems in healthcare operations at Philippine Oncology Center Corporation. Her educational background includes a Graduate Diploma in Management supplemented by certifications in ISO 9001:2015, HIPAA Privacy & Security, and Instructional Design.

Experience

  • Virtual Assistant – Sales Operations & Executive Support

    Ensight Technologies · 2025 — 2025
    Optimized executive workflows, addressed operational challenges, and organized meeting agendas in collaboration with Sales and Delivery teams.

  • Customer Success Manager

    Wing Assistant · 2022 — 2023
    Managed CRM processes to monitor customer journey milestones, providing operational visibility and enabling precise reporting. Developed automated workflows and dashboards for tracking customer health and usage, enhancing early warning insights. Collaborated with Finance and leadership to synchronize operational forecasts with renewal readiness. Acted as the internal expert on CS tools and repositories, aiding team productivity.

  • Executive Consultant – Programs

    Order of the Knights of Rizal · 2023 — 2023
    Oversaw planning and execution timelines for national initiatives, ensuring both operational consistency and quality of reporting.

  • Instructional Development Project Consultant

    National College of Science and Technology · 2018 — 2020
    Developed documentation standards and established content governance practices, which enhanced the efficiency of instructional publishing.

  • Site Manager – Healthcare Operations

    Philippine Oncology Center Corporation · 2016 — 2018
    Established workflow reporting and compliance tracking systems to manage daily operational activities.