Enilyza F.
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Enilyza M. is an experienced Tech Support Specialist who worked at Foundever from 2025 to 2026, providing technical support for HP printers in the customer service industry. Handling over 50 customer issues daily, Enilyza achieved a 90% first-call resolution rate for both hardware and software troubleshooting. By diligently documenting support cases in CRM systems, Enilyza contributed to a 20% reduction in repeat tickets. With a background that includes graduating from Arellano University - Plaridel Campus, Enilyza applies strong technical troubleshooting abilities, expertise in customer service, and proficient use of data entry and Google Workspace tools to deliver effective support solutions and streamline operations.
Experience
Tech Support Specialist
Foundever · 2025 — 2026Provided technical support for HP printers, addressing over 50 issues each day through calls. Maintained a 90% first-call resolution rate for hardware and software troubleshooting. Recorded cases in the CRM system, which helped reduce repeat tickets by 20%.
Skills & Expertise
Education
- not specifiedArellano University - Plaridel Campus · 2024 — 2025
- Senior High School graduateMandaluyong High School · 2014 — 2019
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