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Enrica K. — Senior Virtual Assistant from Philippines

Enrica K.

Senior Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Enrica K., a seasoned Virtual Assistant and Executive Support Specialist, brings over 6 years of experience in various operational roles. She has a proven track record in enhancing operational efficiency and managing high-volume communications while maintaining strict confidentiality. Her expertise spans administrative support, customer operations, executive assistance, and lead generation. Enrica's academic background includes a Bachelor of Science in Psychology from Palawan State University, providing her with a solid foundation in organizational psychology and research methodologies. During her tenure at companies like Avant Supported Living and Create and Reach, she excelled in managing executive calendars, supporting HR functions, and driving social media engagement. Enrica also made significant contributions in customer relations at Optum and travel operations at Sitel, where she mastered CRM systems and upselling secondary services. Her comprehensive skill set includes managing calendars, conducting virtual interviews, auditing timesheets, and generating leads.

Experience

  • Executive Assistant

    Avant Supported Living · 2024 — 2026
    Conducted lead generation through outbound calls, achieving a specified number of qualified client appointments each day. Managed daily email communications, performed market research, and ensured accurate maintenance of client records and spreadsheets. Developed promotional materials and content, launching campaigns on various social media platforms to enhance brand interaction.
  • Customer Service Representative

    Create and Reach · 2023 — 2024
    Handled a high volume of complex inquiries related to insurance and medication coverage on a daily basis. Managed the authorization process for non-covered medications and liaised with pharmacies to verify information.
  • Customer Service Representative

    Optum · 2020 — 2022
    Handled airline bookings and resolved passenger service complaints while providing real-time support for travel inquiries. Logged and documented customer interactions using CRM software and successfully executed upselling of additional services.
  • Customer Service Representative

    Sitel · 2017 — 2019
    Managed customer support in a high-volume environment by addressing various inquiries and providing solutions. Facilitated problem resolution through effective communication with clients.
  • Virtual Assistant & Executive Support Specialist

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    Managed executive calendars, coordinated appointments, arranged travel, and processed expense reports to improve daily operations. Acted as the main liaison between executives and stakeholders by preparing reports, presentations, and correspondence. Conducted applicant screening, virtual interviews, and managed onboarding documentation while ensuring accuracy in timesheets. Maintained highly confidential corporate files and digital documentation without any security breaches.

Skills & Expertise

Education

  • Bachelor of Science in Psychology
    Palawan State University · 2013 — 2017

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