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Enriquez L. — Mid-Level BPO Sales Account Manager from Philippines

Enriquez L.

Mid-Level BPO Sales Account Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Lalaine E. is a high-performing Sales Account Manager with extensive experience in the BPO and life insurance sectors. She specializes in both outbound and inbound sales, account management, and client retention. Her proven ability to close deals and exceed revenue goals is complemented by her expertise in leading teams to deliver sustained sales growth. Known for her strong negotiation skills and customer-centric selling approach, she adeptly converts leads into long-term client relationships. In her role as a Sales Manager at EastWest Ageas Insurance, Lalaine led recruitment, activation, and development of insurance advisors, driving branch productivity through consultative selling and client relationship management. As an Intake Sales Team Manager at GTEK Outreach Legal, she managed a team converting U.S. veteran inquiries into signed contracts, optimizing outreach efforts through performance tracking and coaching. Her work with Asurion in technical sales further showcases her ability to deliver tailored solutions, leveraging CRM tools like Salesforce and Zendesk. Fluent in English and Filipino, Lalaine holds a Humanities and Social Science degree from Systems Plus College Foundation.

Experience

  • Intake Sales Team Manager

    GTEK Outreach Legal · 2025 — 2026
    Managed an intake sales team responsible for converting inquiries from U.S. veterans into legal representation contracts. Developed sales strategies to enhance conversion rates and optimized outreach through performance tracking and coaching.
  • Account Manager

    Lizardbear Tasking · 2024 — 2025
    Supported business owners in managing accounts, enhancing store performance, and addressing operational issues. Developed strong relationships with merchants, delivered customer-focused solutions, and assisted with promotions and platform tools.
  • Sales Manager

    Life Insurance EastWest Ageas Insurance · 2023 — 2025
    Led the recruitment and development of insurance advisors while acting as a sales agent. Focused on improving branch productivity through consultative selling, client relationship management, and conducting life insurance presentations to secure financial protection solutions.
  • Technical Sales Expert

    Asurion · 2022 — 2024
    Delivered sales solutions and technical support for telecom products, including mobile devices and protection plans. Identified customer needs, recommended tailored solutions, and managed accounts while exceeding sales and service performance targets through technical expertise.
  • Customer Service Representative

    Alorica T-mobile · 2020 — 2022
    Assisted customers with account updates, billing inquiries, mobile plans, and technical issues. Provided professional support by answering inquiries, resolving problems, processing upgrades or activations, and ensuring customer satisfaction.