Enzo

Renzo P. is a seasoned Lien Negotiator and Customer Support Specialist hailing from Quezon City, Philippines. With a robust portfolio in the legal and customer service domains, he has accrued 3 years of specialized experience as a Legal Virtual Assistant focusing on lien negotiation and client advocacy. Renzo's expertise includes the reduction of personal injury medical liens through meticulous communication with providers, insurers, and government agencies. His proficiency in preparing detailed pro-rata sheets ensures clients receive accurate net recoveries. Furthermore, he adeptly verifies balances, disputes incorrect charges, and presents financial hardship claims backed by rigorous documentation. Renzo's career also includes significant contributions as a Content Moderator at TaskUs, where he ensured user safety by enforcing community guidelines. In customer support roles at 24-7 Intouch, Renzo delivered high-quality resolutions and managed intricate client inquiries using CRM platforms like Salesforce, Filevine, and Clio. His educational foundation from ABE International Business College, combined with his major in Data Analytics, underscores his strong analytical capability.