Era S.

Era Sheera B. is a seasoned professional with extensive experience in customer service and lead qualification across debt settlement and insurance campaigns. During her over five-year tenure in the call center industry, she has honed her skills in data entry and internet research, proficiently handling social media management for platforms like Facebook, Instagram, and TikTok, and managing customer communications. Furthermore, her experience as a remote worker demonstrates her capability in utilizing Microsoft Office and Google Docs, allowing her to efficiently perform tasks such as email handling and time management. Her hospitality management background from Cebu Technological University equips her with a strong foundational understanding of customer service and operational efficiency. Era Sheera is a fast learner, adept with tools such as Canva and various scheduling applications, showcasing her adaptability in dynamic work environments.