Ergy C.

Ergy C. is a Customer Service Representative with experience supporting retail and payment accounts in the BPO industry, including roles at Alorica and Tech Mahindra in Quezon, Philippines. Ergy handled high volumes of customer interactions, managed Tier 2 and Tier 3 escalations, and provided bilingual support in Spanish and English. His responsibilities included resolving billing concerns, processing refunds, and assisting with complex account issues. Additionally, Ergy has worked as a content moderator and verification specialist, where he demonstrated proficiency in critical thinking, reviewing sensitive content, and verifying account information. He is also skilled in using Microsoft Excel and Google Workspace to support business processes within fast-paced environments.