Eric A.

Eric L. is a Learning Specialist based in Davao City, known for his dedication in the field of customer service with over 10 years of experience. His expertise is showcased by his ability to drive consumer relations excellence through cross-functional collaboration and team mentorship, as well as optimizing CRM workflows to enhance user experiences. At Clearwire through Alorica PH in Manila, he achieved a 20% increase in customer satisfaction by providing outstanding technical assistance and resolving hardware and software issues. Further extending his proficiency, Eric improved debt recovery rates by 15% during his tenure in First Party Collection at Sprint, and provided seamless technical support at Google via Alorica PH in Davao, specifically in advanced connectivity across multiple networks. His educational background from TTMIST and STI Colleges in Computer Engineering and Computer Electronics & Technology underpins his technical prowess. Eric’s key skills include CRM optimization, technical support, debt recovery improvement, and system functionality enhancement.