Eric C.
Senior Customer Service and Sales Support Specialist
Open to offersNew to PlatformAbout
Eric B. is an accomplished Customer Service and Sales Support professional with over nine years of diverse experience in inbound and outbound customer service, sales support, and virtual administrative assistance. Specializing in remote and BPO environments, Eric has consistently demonstrated an ability to handle high-volume calls effectively. He excels in resolving customer concerns and enhances sales pipelines through proficient lead generation and client engagement. At Premium Finance, he successfully conducted over 300 outbound cold calls daily, generating numerous sales opportunities and managing appointments via the GoHighLevel CRM. As a Sales Associate at GoHealth360, Eric maintained notable efficiency, executing over 400 calls daily and booking numerous qualified healthcare leads. He was instrumental in maintaining accurate CRM records, ensuring reliable follow-ups. His tenure as an Operations Supervisor at Teleperformance saw Eric improving team performance metrics and customer satisfaction scores. Eric's background in CRM tools and virtual support, alongside his experience in industries ranging from finance to healthcare, underscores his ability to deliver exceptional customer-focused service in dynamic settings.
Experience
Appointment Setter
Premium Finance · 2025 — 2026Executed over 300 outbound cold calls daily to identify qualified prospects and generate consistent sales opportunities for the finance team. Facilitated 3-5 qualified appointments each day by engaging leads effectively, assessing needs, and overcoming objections. Oversaw lead pipelines and follow-up activities utilizing GoHighLevel CRM, ensuring accurate record-keeping and timely outreach.Sales Associate
GoHealth360 · 2024 — 2025Conducted more than 400 outbound customer calls daily while booking 5-10 qualified healthcare leads each day, enhancing sales pipeline efficiency. Scheduled client appointments and maintained 100% accuracy in CRM records through GoHighLevel, ensuring effective lead tracking. Consistently achieved daily call volume targets of over 300 calls and met weekly performance metrics.Operations Supervisor
Teleperformance – Cagayan de Oro City · 2021 — 2024Oversaw a team of customer service agents, ensuring adherence to KPIs and enhanced team performance metrics with daily Promoter scores of 60-90%. Provided coaching, mentoring, and performance evaluations which led to improved agent productivity. Addressed escalated customer issues promptly to enhance customer satisfaction and retention.Customer Service Representative
Teleperformance – Cagayan de Oro City · 2018 — 2021Addressed customer inquiries concerning billing, travel services, device purchases, and account issues, achieving a first-contact resolution rate that produced daily Promoter scores of 60-80%. Offered inbound customer support while consistently attaining high satisfaction and quality assurance scores. Diagnosed technical and account-related problems, which reduced customer downtime and repeat contacts by 50%.Appointment Setter
PRM Data Quest – Cagayan de Oro City · 2016 — 2018Performed over 300 outbound calls for debt relief services, successfully booking more than 5 qualified leads for the debt relief program. Scheduled more than 5 appointments with prospective clients daily to assist the sales team in the conversion process. Maintained precise CRM records and detailed call notes to ensure proper lead tracking and follow-up.
Skills & Expertise
Education
- Bachelor in Secondary EducationLiceo de Cagayan University
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