Eric J.
Supervisor Medical Virtual Assistant
Open to offersNew to PlatformAbout
Erin L. is an experienced Medical Virtual Assistant - Supervisor with a background in supporting U.S.-based firms in the healthcare, e-commerce, and mental health industries. At Carolinas Dermatology and Plastic Surgery in South Carolina, Erin supervised offshore teams, managed administrative and billing operations, scheduled patient appointments, and analyzed operational data to optimize dermatology office workflows. Erin’s prior roles include handling escalations and customer service for True Classic, a U.S. e-commerce clothing brand, and serving as a Sales Representative at VXI Global Holdings, a BPO company, where she drove revenue by exceeding sales targets. Erin combines proficiency in Gorgias, Shopify, medical records management, and data analysis to reliably deliver business support and process optimization for virtual workplaces.
Experience
Medical Virtual Assistant - Supervisor
Carolinas Dermatology and Plastic Surgery · 2023 — 2025Directed day-to-day administrative, billing, scheduling, and operational processes for a dermatology and cosmetic surgery office, including task assignment, productivity monitoring, and documentation of communications and workflow changes. Led regular team meetings and performed coaching and performance evaluations. Coordinated patient appointment scheduling, insurance verification, and medical records handling for dermatology, while acting as a communication link between offshore and on-site staff. Compiled operational reports analyzing productivity, appointment turnaround, and quality metrics, and shared performance insights with management.Customer Support and Escalation Specialist
True Classic - U.S. based Clothing Company (E-commerce Brand) · 2022 — 2023Managed complaints and addressed product or service issues to assist customers with purchases, upgrades, returns, and technical support. Resolved order, shipping, and refund escalations using Shopify and Gorgias. Provided support via telephone, email, online chat, and in-person channels to deliver information on assigned products or services.Client Coordinator
Cerebral - U.S. based Mental Health Care Company · 2022 — 2022Ensured clients received non-judgmental mental health care by responding promptly to customer needs and resolving issues. Handled client email correspondence, uploaded documents to accounts, and maintained delivery deadlines while ensuring the quality of deliverables.Order Processing Agent
Avasflowers - U.S. based E-commerce Company · 2021 — 2022Processed customer orders by making outbound calls to local shops to confirm product availability and pricing, coordinating fulfillment and ensuring accurate order documentation. Contacted customers regarding order status, addressed discrepancies, and secured approvals for required modifications or substitutions to support timely delivery.Sales Representative
VXI Global Holdings BV - Centrale - BPO Company · 2020 — 2021Converted inbound inquiries into sales and promoted membership programs by communicating value and exclusive benefits. Utilized consultative selling techniques, objection handling, and product recommendations to maximize average order value and support company revenue growth.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - Major in Marketing ManagementUniversity of the Immaculate Conception · 2019 — 2021
- Accountancy, Business and ManagementFather Saturnino Urios College of Trento, Inc. · 2018 — 2019
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