Post a Job Free
0 viewsjobseeker
Eric J. — Senior Auto Damage Adjuster from United States

Eric J.

Senior Auto Damage Adjuster

United States 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Eric L. is an experienced operations leader and auto claims professional based in Summerville, SC. With over 25 years in the industry, Eric has demonstrated expertise across several domains, including auto damage assessment, claims handling, and customer service. He is I-CAR Platinum–certified and holds adjuster licenses in NC, SC, LA, TX, and FL. In his most recent role as an Auto Damage Adjuster at GEICO, he excelled at assessing collision damage, preparing repair estimates, and negotiating repairs to ensure fair and cost-effective settlements, all while utilizing CCC One software for detailed documentation. Prior to this, he served as an Operations Supervisor at iQor, where he supervised high-volume call center operations, led teams to meet performance metrics, and implemented process improvements to enhance efficiency. Eric began his career in customer service and sales, consistently exceeding targets and maintaining high service quality. He holds a diploma from Stratford High School in Goose Creek, SC.

Experience

  • Auto Damage Adjuster

    GEICO · 2016 — 2026
    Evaluated collision damage and prepared repair estimates for accurate claim settlements. Clarified coverage decisions and repair processes to both policyholders and vendors. Negotiated repair estimates to ensure fairness and cost control. Maintained compliance while managing a high-volume caseload. Utilized CCC One for comprehensive estimates and documentation.

  • Operations Supervisor

    iQor · 2003 — 2016
    Oversaw daily operations in a busy call center environment. Provided leadership and coaching to teams to achieve performance and quality metrics. Examined operational data for efficiency improvements. Handled scheduling, attendance management, and performance evaluations. Established process enhancements and addressed escalated customer issues.

  • Customer Service Representative

    APAC Customer Service · 2000 — 2002
    Delivered customer support in a high-volume contact center. Addressed billing inquiries, account inquiries, and service issues while ensuring strong service quality scores.

  • Telecommunications Sales Representative

    Intercontinental Hotels Group · 1998 — 2000
    Marketed telecommunications and hospitality services. Achieved sales targets consistently while providing high-quality customer service and resolving issues.