Eric M.
Carrier Sales Representative
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About
I’m a customer service and sales professional with over 15 years of experience in the BPO industry, working with international accounts across banking, telecom, and tech. Recently, I’ve expanded my skill set into content moderation, where I focus on ensuring platform safety, reviewing sensitive content, and maintaining quality standards in a fast-paced environment.
Over the years, I’ve handled everything from customer support and technical troubleshooting to sales, lead generation, and virtual assistance. I’ve had the opportunity to work with companies like Wells Fargo, Telus, and Dell, which helped me build a strong foundation in communication, problem-solving, and delivering great customer experiences.
I’m known for being adaptable, detail-oriented, and results-driven—someone who can easily switch between roles, whether it’s supporting customers, closing deals, or maintaining content integrity online.
Why hire me
I bring extensive experience, adaptability, and a strong work ethic to every role I take on. With more than 15 years of experience in the BPO industry, I’ve worked across customer service, sales, technical support, banking, telecommunications, lead generation, and content moderation. I’m comfortable working with international clients, handling challenging situations, meeting performance targets, and learning new processes quickly. My experience has taught me to stay calm under pressure, pay attention to detail, communicate effectively, and always look for ways to improve. More importantly, I’m someone who takes responsibility for my work. I’m dependable, willing to learn, and focused on becoming a valuable part of the team—not just someone who fills a position.
Experience
Carrier Sales Representative
Cowan Logistics · 2021 — 2025Executed outbound email and phone outreach to carriers for rate negotiation and partnership development Supported lead generation and long-term relationship managementPhone Banker
Wells Fargo · 2021 — 2021Managed banking inquiries including disputes, fraud claims, and account maintenance Ensured compliance with financial regulations and data privacy standards
Skills & Expertise
Education
- BS Electrical EngineeringTechnological University Of The Philippines · 1995 — 1997
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