Erica M.

Erica Marie M. is an experienced Customer Support Specialist and Technical Support Professional with over two years supporting clients in the financial services and technology sectors. At TaskUs, she was recognized for high service quality and strong ticket resolution rates while handling financial product inquiries, billing adjustments, and mentoring new hires for operational efficiency. During her tenure at Global Payments, Erica managed sensitive account data and resolved payment disputes in compliance with data privacy regulations. At Concentrix, she provided remote technical troubleshooting for satellite connectivity, coordinated with field technicians, and optimized customer subscription plans. Erica is skilled in navigating omnichannel platforms through CRM systems like Zendesk and Salesforce, specializing in financial support, compliance with GDPR/PCI-DSS standards, and empathetic customer communication.