Erica B.
Track & Trace Coordinator | Logistics Operations | Customer Coordination
Open to offersNew to PlatformAbout
Erica B. M. is an experienced Track & Trace Coordinator specializing in logistics operations with a thorough background supporting US-based freight processes in remote environments. Demonstrating expertise in shipment tracking, outbound communication, and documentation management, she effectively coordinates with carriers, customers, and internal teams to resolve time-sensitive issues, maintaining a high level of documentation accuracy and workflow efficiency. At TaskUs, Erica managed over 60 daily logistics interactions across diverse communication channels and platforms, such as CRM and Transportation Management Systems (TMS). Her proficiency in tools like Zendesk, Salesforce, and Google Workspace complements her adeptness in administrative tasks. Additionally, Erica served as an Administrative Support Staff at the Land Transportation Office, processing over 10,000 annual transactions with compliance accuracy. As a Geographic Information System Operator, she facilitated local government planning through precise mapping and database management. Erica holds a Bachelor of Elementary Education from Mater Dei College and has achieved certifications such as the EF SET English Certificate and Career Service Professional Eligibility from the Civil Service Commission.
Experience
Administrative Support Staff
Land Transportation Office (LTO) Region VII · 2024 — 2026Processed annual transportation-related transactions, including motor vehicle registrations and driver's licenses, ensuring full compliance accuracy. Assisted clients with inquiries and documentation processing in high-volume settings. Maintained the Management Information System (MIS) by encoding transactions for operational efficiency monitoring. Coordinated with various departments to facilitate timely application completions and record updates. Managed centralized reporting and maintained audit-ready documentation for improved visibility and organization, supporting daily administrative functions through scheduling and data management.Customer Service Representative | Track & Trace
TaskUs (Third-Party BPO) · 2024 — 2024Monitored and tracked shipments for US freight operations, providing real-time updates to customers and internal teams. Coordinated with carriers and drivers to address delays and delivery issues. Managed over 60 daily freight-related interactions via phone, email, and tracking systems while ensuring high service and documentation accuracy. Conducted follow-ups with carriers and customers to verify shipment statuses and maintain logistics documentation. Escalated urgent shipment exceptions and proactively tracked load statuses to meet delivery expectations. Updated shipment records and case documentation with over 99% accuracy using CRM and TMS platforms, clearly communicating timelines and operational changes to stakeholders.Geographic Information System Operator | Office Support Staff
Local Government Unit of Loon, Bohol · 2019 — 2024Utilized QGIS software to generate disaster preparedness maps and other planning documents for local government initiatives. Assisted clients with zoning compliance applications and documentation requirements while supporting inspections. Developed visual reports for the Municipal Planning and Development Coordinator (MPDC) during planning meetings. Maintained databases and documentation with over 99% accuracy to support administrative workflows. Coordinated internal reports and tracking documentation for daily operations and planning activities while managing filing systems to ensure organized records.
Skills & Expertise
Education
- Bachelor of Elementary EducationMater Dei College of Tubigon · — — 2017