Erica V.

Erica V. is a results-driven professional with six years of experience in customer service, technical support, and sales across telecommunications, e-commerce, and technology sectors. She has managed complex customer inquiries and complaints for high-volume accounts such as T-Mobile, Verizon, HughesNet, and Amazon Retail, consistently maintaining high levels of customer satisfaction. Erica has worked as an Outbound Sales Representative at Helpgrid, a Virtual Assistant at Chatstar, and a Specialist at iQor, demonstrating expertise in conflict resolution, de-escalation, and effective communication. Her academic background includes an AB-Psychology degree from Tarlac State University, and her responsibilities have included team leadership and strict adherence to protocols within fast-paced environments.