Erica J.

Erica J. is a versatile professional with extensive experience across various support roles, spanning customer service, administrative assistance, and virtual support. In her role as a Customer Service Agent at Concentrix from 2020 to 2024, she successfully managed customer inquiries through both phone and email, effectively resolving concerns and processing service requests. At Builder’s Hardware Direct, Erica excelled as an Administrative Assistant, where she organized digital files and maintained financial records with precision using tools like Xero. Transitioning to a Virtual Assistant at LUXXELOUNGE in 2024, she created email campaigns and designed graphics using Canva and Flodesk to enhance the brand's online presence. Her tenure as an Executive Assistant at Earthshopp saw her develop email marketing strategies with Klaviyo and support Shopify product updates, further demonstrating her expertise in managing digital content. With strong command over tools such as Microsoft 365, Capcut, and Podio, Erica has consistently contributed to improving business operations and customer experiences across sectors.