Erica K.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Erica K. has a solid track record in administrative and client service roles within the digital solutions and healthcare industries. At 14:59 Digital Solutions, Inc., where she served as a General Virtual Assistant and Manager from October 2022 to March 2026, Erica demonstrated her proficiency in efficient workflow coordination and meticulous documentation. She excelled as a Deposition Officer, compiling essential legal documents to aid in the prosecution process. Prior to this, she honed her customer service skills while working at EXL in the healthcare sector from October 2019 to March 2022, adeptly managing insurance claims as a Claims Intake Specialist. Erica also gained valuable experience at Alorica as a Claims Specialist, where she negotiated settlements and verified insurance coverage. Her expertise in communication, organization, and her comprehensive knowledge of Microsoft Office applications stand out as key strengths she brings to her roles.
Experience
General Virtual Assistant (Manager)
14:59 Digital Solutions, Inc. · 2022 — 2026Compiled depositions accurately and in a timely manner as a Deposition Officer, managed a range of administrative tasks, ensured seamless coordination of workflow, maintained organized documentation, and communicated effectively with both clients and internal teams.Customer Service Representative
EXL · 2019 — 2022Received, reviewed, and entered new insurance claims while ensuring claim information was accurate and complete. Facilitated communication among policyholders, agents, and internal departments.Customer Service Representative
Alorica · 2018 — 2019Processed insurance claims and reviewed related insurance cases. Verified coverage and negotiated settlements while providing excellent customer service and resolving client concerns.
Skills & Expertise
Education
- UndergraduateSt. Dominic College of Asia · 2015 — 2018
- SecondaryAnn Arbor Montessori School · 2002 — 2006
- PrimaryPilipino Children's Montessori · 1998 — 2002
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