Ericbon B.
Mid-Level Legal Document Writer
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Ericbon F. is a seasoned professional with demonstrated experience in legal compliance and customer service. At OfficePartners 360, he excelled as a Demand Writer, showcasing his expertise in drafting demand letters and managing documents in compliance with legal standards. His ability to manage personal bodily injury cases at Morgan & Morgan Law Firm highlights his skill in legal research and document management. Transitioning to Entertech Inc, Ericbon took on the role of Customer Service Support - Subject Matter Expert, mentoring new hires and maintaining high levels of client satisfaction through effective client interactions and problem resolution. In his previous role at Cognizant Technology Solutions, he excelled as a Senior Process Executive, where he managed digital customer orders and performed quality audits to ensure client satisfaction. Ericbon's career began at Teletech, where he laid a strong foundation in technical support. His academic background in elementary education from Eastern Samar State University has further reinforced his commitment to communication and service excellence. Ericbon continues to leverage his strong skill set across various domains to drive efficiency and satisfaction.
Experience
Demand Drafting Tier 2 (Demand Writer)
OfficePartners 360 · 2023 — 2026Prepared demand letters while ensuring compliance with legal standards through strong communication skills. Collected and analyzed evidence to support claims, demonstrating proficiency in data management. Developed effective communication strategies in collaboration with clients and team members. Compiled comprehensive case summaries and reports, showcasing document management proficiency. Conducted legal research and analysis to formulate sound legal arguments. Managed the preparation and filing of legal documents to maintain high standards.Customer Service Support - (Subject Matter Expert)
Entertech Inc · 2022 — 2023Guided parents through the casting registration process, providing strong customer service throughout. Managed a high volume of inquiries efficiently, demonstrating effective time management. Handled both inbound and outbound client interactions to resolve issues using interpersonal skills. Swiftly addressed customer concerns to uphold satisfaction levels, exemplifying problem-solving capabilities. Managed client accounts effectively as a retention specialist, minimizing refunds. Resolved client issues proactively before escalation, enhancing satisfaction. Offered tailored recommendations to clients based on data insights while serving as a Subject Matter Expert, mentoring new hires and conducting training.Customer Service Representative (Senior Process Executive)
Cognizant Technology Solutions Philippines Incorporation · 2020 — 2022Managed customer orders efficiently through digital platforms, showcasing strong customer service abilities. Handled bulk orders and modifications with accuracy in order management. Contributed to overall company success by meeting targets related to customer satisfaction and call handling times. Conducted quality audits on customer interactions to ensure compliance with company standards. Provided feedback and coaching to team members, improving overall service quality and performance metrics. Developed reports and insights from quality monitoring to identify trends and suggest process improvements.Technical Support Representative
Teletech · 2017 — 2020Guided customers through tech product purchases, demonstrating expertise in sales and retention. Provided effective support for order tracking and cancellations to ensure customer satisfaction. Assisted customers with subscription renewals, enhancing client retention. Coordinated appointments for service delivery, showcasing strong organizational skills.
Skills & Expertise
Education
- Bachelor of Elementary EducationEastern Samar State University · — — 2018