Erick O.
Senior IT Support Specialist
Open to offersNew to PlatformAbout
Erick A. is an experienced IT Professional with over five years in IT support, network administration, and systems management across the banking, education, and business development sectors. Holding a Bachelor’s degree in Computer Science & Technology, Erick has served roles such as IT Officer at Golden Elites Schools, where he managed IT infrastructure, oversaw LAN network installations, and implemented system security practices. At Equity Bank Holdings and Equity Group Foundation, he supported digital banking services, system configuration, and account management for MSME clients, while also delivering technology adoption training through programs supported by Mastercard Foundation. Erick’s credentials include a CCNA certification, and his technical strengths feature network configuration, hardware installation, and system troubleshooting directly applied in institutional and enterprise environments.
Experience
Channels & Account Opening Support Assistant
Equity Bank Holdings Ltd / Equity Group Foundation · 2025 — 2025Supported digital banking services along with account management systems while assisting enterprise banking operations focused on MSME clients. Engaged in system configuration and troubleshooting for account onboarding platforms and guaranteed data integrity and system accuracy in digital banking environments. Worked collaboratively with internal teams to improve the operational efficiency of IT-supported services.Financial and Digital Literacy Trainer
Equity Group Foundation/ Mastercard Foundation · 2022 — 2025Delivered programs aimed at promoting the adoption of digital financial services and enhancing enterprise digital capability. Provided training on digital platforms, systems usage, and technology adoption while assisting users in troubleshooting digital tools. Facilitated user onboarding onto digital systems, ensuring usability and efficiency, while also maintaining training documentation and performance reports.IT Officer
Golden Elites Schools · 2015 — 2022Oversaw the management of institutional IT infrastructure encompassing networks, servers, and hardware systems. Performed installation, configuration, and maintenance of LAN networks and ICT equipment. Offered technical support and troubleshooting services for staff and administration while implementing system security practices and ensuring compliance with data protection. Kept IT documentation up-to-date, managed backups, and followed preventive maintenance schedules.IT Support Technician
Michigen Investments · 2014 — 2015Delivered enterprise-level IT support alongside infrastructure maintenance. Provided technical support for hardware, software, and network systems, assisting in network setup, configuration, and ongoing maintenance. Conducted system diagnostics, repairs, and upgrades while coordinating with vendors to address advanced technical issues.Industrial Attachment
Maseno University (City Campus) · 2014 — 2014Contributed to network installation and maintenance efforts. Supported the setup and configuration of a biometric system, as well as performed computer repairs, diagnostics, and maintenance tasks.
Skills & Expertise
Education
- Diploma – Early Childhood Development Education (ECDE)St. Mary’s Teachers Training College · 2017 — 2019
- Bachelor of Science – Computer Science & TechnologyMaseno University · 2010 — 2014
- Kenya Certificate of Secondary Education (KCSE)Sawagongo High School · 2005 — 2008
- Kenya Certificate of Secondary Education (KCSE)Nina Primary School · 1996 — 2004
Interested in this professional?
Sign in as an employer to save this profile or invite Erick O. to a job.
Sign in as an employer