Erick D.

Erick G. is a seasoned bilingual customer service professional with over a decade of expertise in fast-paced international environments. With advanced English proficiency (C1), he has demonstrated a robust ability to handle sensitive information while adhering to established procedures with accuracy and confidentiality. Erick's career spans industries such as healthcare, insurance, and interpretation. At Language Services Associates, he functions as a Medical/Legal/Customer Service Interpreter, providing precise English–Spanish interpretation while maintaining strict confidentiality in every interaction. His tenure at Teleperformance Colombia saw him excel as a Medical Interpreter and later as a Quality Analyst, where he conducted quality evaluations of medical calls and facilitated performance improvements through targeted coaching and training. Erick holds a Bachelor's Degree in English Language Teaching from Universidad La Gran Colombia, further enriched by cultural programs from Missouri State University and Beijing Normal University. His proven skills in effective communication, customer support, and quality assurance are underscored by a commitment to high-quality service delivery.