Ericka M.

Ericka M. is a tech-savvy and dependable professional with two years of experience across customer service, technical support, sales, and administrative domains. Her roles have spanned industries such as telecommunications and finance, working with reputable organizations like VXI Global and JPMorgan Chase & Co. At VXI Global, she served as a Sales Associate and Retention & Technical Support Specialist, expertly handling car insurance accounts, upselling products, and troubleshooting in-car hotspot services. In a banking support capacity at JPMorgan, she undertook document processing and account updates while enhancing client communication. Her technical adeptness was further honed at Concentrix, where she provided precise technical support through various communication channels. Additionally, her tenure at Telus International Inc. and Inspiro Relia Inc. showcased her ability to resolve technical issues swiftly and upsell services effectively. Ericka's commitment to delivering organized, efficient, and high-quality service is underscored by her proven ability to multitask, communicate effectively, and deliver independent or teamwork-driven solutions.