Ericka C.

Ericka W. brings hands-on expertise in the e-commerce and customer service sectors, with proven experience supporting platforms such as Shopify, Etsy, and StackCommerce. She has managed end-to-end order fulfillment, including order processing, returns, replacements, refunds, and dispute resolution, consistently aiming for high customer satisfaction and loyalty. As a technical support and billing specialist at Teleperformance Davao and a Tier 2 and E-commerce Support agent in the Social Media and Fraud Team at Awesome OS, Ericka W. utilized her proficiency in CRM & ticketing systems like Zendesk and Salesforce to handle customer inquiries via phone, email, and live chat. Her background includes direct engagement with social media management, dispute handling on PayPal, and support for dropshipping operations, reflecting adaptable skills across online retail and tech support arenas.