Eriel V.

Hello there,

With over 8 years of experience supporting e-commerce, and service-based businesses, I am excited to apply for the *Virtual Assistant / Customer Support Specialist* position. My background is defined by a consistent ability to manage high-volume tasks and complex escalations in fast-paced, remote environments.

Throughout my career, I have developed a versatile skill set that allows me to transition seamlessly between diverse industries:

E-Commerce & Fulfillment: I have extensive experience with Amazon Seller Central, Shopify, and Walmart Seller Center, where I managed account health, listings, and supplier communication. In my previous role at Voomi Supply, I processed over 100 daily customer orders with a strict focus on accuracy and turnaround time.

Complex Problem Solving: During my tenure at Kyte, I was trusted with high-risk accident and incident cases that required real-time problem-solving. My commitment to efficiency led me to be ranked as the top performer for resolved tickets for three consecutive quarters.

Administrative & Technical Support: Most recently, I supported insurance operations by managing client correspondence, scheduling policy reviews, and maintaining accurate CRM records in HubSpot, Intercom and Richpanel.

Communication & Tools: I am highly proficient in Google Workspace and various CRM ticketing systems, including Intercom and Richpanel. My experience also includes providing support across email, chat, and phone channels.

I have spent the majority of my career working graveyard shifts for US-based clients, and I am fully comfortable continuing to work within that time zone to ensure seamless business operations. I pride myself on maintaining a high level of professionalism and confidentiality, especially when handling sensitive client data.