Erika M.

Erika Mae P. is an accomplished Technical and Customer Support Representative with extensive experience in managing inbound and outbound communications for financial accounts and technical hardware issues. At Sykes Asia PH and Foundever Asia, she expertly handles call escalations, attends client meetings, and conducts comprehensive product refresher training. Her role at Telus International Philippines involved customer service duties, enriching her expertise in communicating effectively. She previously worked as a Medical Encoder at Maxicare Healthcare Inc., where she specialized in encoding and analyzing medical transactions, and served as a Sub-Con Timekeeper at AVP Industries Inc., overseeing task schedules and maintaining confidential documents. Erika Mae is proficient in using Office Suites such as Microsoft Office and Microsoft 365 tools like Entra ID/Azure AD, demonstrating her adeptness in data management and efficient workflow implementation. She holds a Bachelor of Science in Information Technology from the Polytechnic University of the Philippines.