Erika J.

Erika Joy C. is an experienced Customer Service Representative renowned for her proficiency in both English and Spanish, possessing over five years of professional expertise in customer support roles. During her tenure as a Spanish Bilingual Representative at Lyceum of the Philippines University in Manila, Erika effectively assisted clients with logistics inquiries and facilitated communication with carriers and brokers, specializing in carrier certification and load booking processes. Her role as a Spanish Bilingual Teammate involved managing high-volume inbound calls and identifying upselling opportunities. Previously, she delivered comprehensive retail customer support, including order processing and technical support. With a background in property consultancy, she provided strategic investment advice at Robinsons Land Corp, aiding clients in making informed property decisions. Erika holds a Bachelor of Science in Business Administration majoring in Business Management and is a graduate of the Spanish Language Program at Hola Amigos Philippines.