Erika C.

Erika C. is an experienced professional in customer service and healthcare industries, with a Bachelor of Science in Physical Therapy from St. Jude College of Phinma in Manila. Committed to enhancing customer experiences, she has accumulated extensive experience as a Senior Representative at Cardinal Health International Philippines, where she expertly processed customer orders, ensuring accuracy and efficiency for timely fulfillment. Her role involved coordinating with vendors to confirm product availability and exploring dropshipment options, reinforcing supply chain flexibility. At Sitel Philippines and Optum, Erika adeptly handled customer account inquiries and healthcare claims and benefits, adhering to industry standards and maintaining client confidentiality. She possesses strong abilities in customer relationship management (CRM) platforms, conflict resolution, and is known for her adaptability in fast-paced environments. Erika is dedicated to maintaining high customer satisfaction scores through effective communication and problem-solving.