Erika N.
Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Erika N. is a dedicated Virtual Assistant with extensive expertise in Admin Assistant & Customer Support Specialist roles, particularly within the e-commerce and travel sectors. With over six years of remote work experience, Erika excels in multifaceted customer support, including managing emails, calendars, and chat communications with precision. Her role at KTRN Services as an Operations & Administrative Virtual Assistant involved meticulous tasks such as scheduling and file management. At Concentrix, she honed her skills in travel operations, assisting customers with travel inquiries and maintaining high satisfaction levels. Her e-commerce experience at Eca Click & Shop and Daily Hub resonates with order processing and inventory management, employing platforms like Shopify and Google Sheets. Erika also contributed as a Lead Generation Specialist at Reach Solutions, exhibiting skill in data organization and CRM management. This comprehensive experience is supported by her proficiency in tools such as Google Workspace, Microsoft Office, Salesforce, and Canva, further enabling her efficient and effective administration. Erika’s academic background in Political Science from Arellano University complements her administrative acumen.
Experience
E-commerce Virtual Assistant
Eca Click & Shop · 2025 — 2026Managed online stores on platforms such as Shopee, TikTok Shop, and Facebook Marketplace. Handled customer orders, ensuring smooth order fulfillment processes. Monitored inventory and maintained product records using Google Sheets while creating promotional graphics and shop banners with Canva and CapCut. Assisted customers with inquiries and provided updates regarding their orders.Administrative & Recruitment Virtual Assistant
Australian Tuition · 2026 — PresentManaged email correspondence for the business and drafted professional client and recruitment emails. Created and formatted tax invoices while posting job advertisements across various job boards. Assisted in recruitment by scheduling interviews and maintained accurate administrative records and documentation.Operations & Administrative Virtual Assistant
KTRN Services · 2024 — PresentManaged email inboxes and calendars while performing daily administrative tasks. Scheduled meetings and maintained organized business records. Conducted data entry with precision, updating spreadsheets and documents, and organized files through Google Drive and Microsoft Office. Responded to customer inquiries via email and chat in a professional manner, utilizing CRM and ticketing systems to manage and resolve requests.Customer Service Specialist (Travel & Airline Operations)
Concentrix · 2021 — 2024Assisted customers with flight bookings, changes, cancellations, and various travel inquiries. Supported customers through phone, chat, and email while ensuring high levels of satisfaction. Processed requests and accurately verified booking information while updating records and documenting interactions in CRM systems. Managed multiple systems simultaneously within a fast-paced atmosphere.E-Commerce Customer Support VA
Daily Hub (Dropshipping Store) · 2023 — 2023Managed product listings, pricing, and updates on Shopify. Processed customer orders and coordinated with suppliers for fulfillment, while monitoring inventory levels. Responded to customer inquiries about orders, shipping, and returns through email and chat. Maintained order records and shipment tracking using Google Sheets, assisting with product research and creating simple graphics via Canva.Lead Generation Specialist
Reach Solutions · 2022 — 2023Researched and identified potential clients using LinkedIn and Google. Developed and maintained accurate lead lists in Google Sheets and within CRM systems. Verified contact information and qualified leads according to client requirements while keeping lead databases organized and up to date. Collaborated with the sales team to provide qualified leads for outreach efforts.Office Administrative Assistant
Attorney's Office · 2020 — 2021Supported daily operations and performed various administrative tasks. Managed schedules, appointments, and communications with clients. Organized legal documents while maintaining digital filing systems. Conducted data entry to ensure accurate business records and assisted with document preparation and office coordination.
Skills & Expertise
Education
- AB Political ScienceArellano University
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