Erika K.
Mid-Level Training and Implementation Manager
Open to offersNew to PlatformAbout
Erika K. is a seasoned professional with significant expertise in training and development, currently serving as a Training and Implementation Manager at ProbeCx. Her role involves coordinating complex scheduling for training initiatives and managing end-to-end logistics for executive workshops. Erika excels as a primary liaison between department heads and the training team, ensuring clear communication on strategic goals. Her proficiency in drafting and proofreading high-level communications supports her effectiveness. Her financial acumen is demonstrated through managing departmental budgets and optimizing resource management, resulting in substantial cost savings. In parallel, Erika holds the position of Sales Training Officer with Optus Community of Experts, where she has developed performance analysis tools and implemented sales enhancement strategies. Her efforts have led to increased sales conversions and improved onboarding for new hires. Erika's dedication is further underscored by awards such as Trainer of the Month and Rookie of the Year, alongside certifications like Six Sigma White Belt.
Experience
Training and Implementation Manage
ProbeCx · 2025 — PresentCoordinated the scheduling of large-scale training initiatives while managing calendars across various departments and external vendors. Oversaw the logistics for events, which included venue procurement, travel arrangements, and resource distribution for executive workshops. Served as the main contact between department heads and the training team, facilitating effective communication of strategic objectives and timelines. Produced and refined high-level internal communications such as status reports, policy updates, and executive briefings. Organized cross-functional meetings, prepared agendas, documented minutes, and monitored action items to ensure continuity of projects. Managed departmental budgets and tracked expenses to keep training projects within financial limits. Maintained confidential employee records and compliance data in the LMS while adhering to strict data privacy standards. Enhanced resource management through sourcing and negotiating vendor contracts.Sales Training Officer
ProbeCx, Optus Community of Experts · 2025 — PresentConducted a 30-60-90 day performance analysis and executed targeted projects for agent improvement on the production floor. Rolled out a sales enhancement strategy that included specialized training sessions for sales professionals to improve their skills. Guided new hires through their training process, ensuring their successful transition into the nesting phase. Executed quality analysis for both new and experienced agents, which facilitated leadership team calibration to remain aligned with product updates. Provided mentorship and coaching to training interns to prepare them for success. Held regular meetings with clients to identify opportunities and trends, thereby informing strategic discussions with the operations team.Learning and Development Trainer
ProbeCx, Simply Energy Collections · 2023 — 2024Onboarded and mentored new trainers by delivering thorough training on operational aspects of their role, which covered instructional design, training logistics, and performance monitoring. Crafted supporting materials for curriculum enhancement and effective training delivery. Collaborated with clients and cross-functional teams to develop custom learning curricula that leveraged best practices from experienced agents to improve the onboarding experience for new hires. Reviewed and updated training content regularly to maintain its accuracy and relevance in a dynamic environment. Successfully engaged offsite teams and partnered with external vendors to facilitate the launch of a new project within the campaign.Learning and Development Trainer
ProbeCx, SkyTv · 2023 — PresentCreated a new curriculum to provide effective support for new hires and help them adapt to the fast-paced changes of ongoing campaigns.