Erika P.

Erika M. is a highly skilled Customer Support Specialist and Administrative Assistant, offering over five years of versatile experience across customer service, education, and administrative domains. Based in Barranquilla, Colombia, she is bilingual in English and Spanish, enhancing her ability to communicate effectively in diverse settings. Currently serving as a Case Manager since December 2025, Erika specializes in managing patient cases, coordinating appointments, and maintaining documentation compliance. Her role involves consistent communication with patients and legal teams to ensure efficient case progression. In addition to her managerial responsibilities, Erika has contributed as an English Subject Matter Expert at Proyecto Operación Éxito, where she designed LMS learning materials and managed documentation. Her tenure as an English Teacher across various institutions further honed her skills in client service, administrative tasks, and digital platform management. With proficiency in using Google Workspace and MS Office, along with her organizational and communication skills, Erika ensures smooth operational workflows in fast-paced environments.