Erika M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Erika Mae B. is an experienced Customer Service Representative with a background in the business process outsourcing (BPO) and retail industries. From 2017 to 2026, Erika Mae B. worked with companies such as Concentrix Daksh Services, Alorica Teleservices, and IntouchCX, where she handled customer inquiries, provided client support, and managed account concerns. She also served as a Content Moderator at Lizardbear Tasking, Inc., demonstrating expertise in content evaluation and policy enforcement within the digital services sector. Her early experience at Tabaco American Grocery as a Refiller and Cashier reflects skills in point-of-sale operations and inventory replenishment. Erika Mae B. holds a Bachelor of Science in Entrepreneurship from Bicol University Tabaco Campus.
Experience
Customer Service Representative
IntouchCX · 2026 — 2026Handled customer concerns and inquiries as part of the customer service team.Content Moderator
Lizardbear Tasking, Inc. · 2024 — 2025Reviewed and moderated online content to ensure compliance with platform guidelines.Customer Service Representative
Lizardbear Tasking Inc. · 2023 — 2024Addressed client questions and provided support through customer service channels.Customer Service Representative
Concentrix Daksh Services, Philippines · 2021 — 2023Resolved customer issues and responded to service requests within the organization.Customer Service Representative
Alorica Teleservices, Inc. · 2017 — 2021Delivered customer service support and managed inquiries for clients.Refiller, Cashier
Tabaco American Grocery · 2016 — 2017Managed product refilling and operated cash register as part of store duties.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipBicol University Tabaco Campus · 2014 — 2016