Erin S.
Junior Medical Biller
Open to offersNew to PlatformAbout
Erin S. is a versatile professional based in Las Piñas City, Philippines, with a comprehensive background in Customer Service and Medical Billing. She has gained valuable experience in the BPO industry, excelling in roles that involve managing high-volume customer interactions, resolving service concerns, and supporting marketing efforts. Erin is also a detail-oriented Medical Biller with expertise in handling the entire revenue cycle, from claim submission to payment posting, successfully reducing accounts receivable aging by 50% in her previous roles with Medical Billing Solutions and Premier Medical Billing. She is skilled in using multiple billing software systems and is proficient in compliance with HIPAA regulations. Her experience with Optum Global Solutions and Foundever has further honed her capabilities in providing chat, email, and phone support, ensuring high customer satisfaction and adherence to quality assurance standards.
Experience
Medical Biller
Premier Medical Billing · 2025 — 2026Tracked and processed claims for various payers, including commercial, Medicare, and Medicaid, to ensure prompt reimbursement. Addressed and appealed denied claims in efforts to recover lost revenue. Collaborated with medical professionals to rectify coding errors and improve documentation. Maintained accurate patient account records and executed daily payment postings to support accurate financial reporting. Responded to patient inquiries regarding billing details, payment plans, and insurance coverage to enhance satisfaction. Assisted with the integration and training on a new electronic health record (EHR) and billing system. Tools used included Simple Practice, Tebra, and JANE App.Customer Service Representative
Optum Global Solutions Inc. · 2025 — 2025Managed inbound and outbound communications via phone, chat, and email, focusing on addressing billing, account, and service-related issues. Kept precise records and case notes, adhering to company policies and data privacy regulations. Escalated complex problems to the appropriate departments as necessary.Customer Service Representative
Foundever · 2020 — 2025Provided support through chat, email, and phone communications while efficiently resolving customer complaints. Maintained high levels of customer satisfaction and consistently adhered to quality assurance standards.Medical Biller
Medical Billing SolutionsAppealed denied claims to recover lost revenue and addressed patient questions related to billing statements, payment options, and insurance coverage. Assisted in the onboarding and training of a new electronic health record (EHR) and billing system. Submitted and tracked various claims to commercial, Medicare, and Medicaid payers while collaborating with physicians to correct coding errors and enhance documentation. Ensured accurate financial reporting through meticulous management of patient accounts and daily payment posting. Successfully reduced the A/R aging by 50% by analyzing and resolving denied claims.
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