erlita C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Erlita C. is an experienced customer service professional with a background in the BPO and telecommunications industries in the Philippines. She has served as a Customer Associate in multiple companies, including TaskUs, IntouchCX, Collective Solutions, and Concentrix, supporting both voice and non-voice (email, chat) operations within blended and work-from-home setups. At SPI CRM, Inc., she handled SMART/SUN postpaid billing and technical concerns as a Customer Sales Representative and advanced to Assistant Team Leader Validator. Erlita also contributed to booking and reservation support at Philippine Airlines and performed telemarketing and customer support roles for brands such as Globe Broadband and Sprint/T-Mobile. Her education includes undergraduate studies in Biology and she is skilled in basic computer functions and communications.
Experience
Customer Associates Blended (Voice, Email, Chat)
TaskUs Fort Excellence · 2025 — 2025Handled customer inquiries and support using voice, email, and chat channels.Conservice Customer Associates Blended (Voice, Email, Chat) (WFH Set Up)
IntouchCX Philippines · 2024 — 2025Provided remote customer service through voice, email, and chat for Conservice accounts.Agero Road Side Assistance Customer Associates Blended (Voice, Email, Chat) (WFH Set Up)
Collective Solutions · 2022 — 2024Responded to Agero Road Side Assistance customers via voice, email, and chat while working from home.CSR-TSR
Concentrix Cyberwest · 2021 — 2022Supported Sprint/T-Mobile customers as a CSR-TSR, addressing service requests and inquiries.Customer Sales Representative
INSPIRO RELIA INC. · 2021 — 2022Assisted Harry and David(1800F) customers with sales during a seasonal campaign.Customer Sales Representative Billing and Technical / Assistant Team Leader Validator / Customer Sales Representative Booking and Reservation
SPI CRM, INC. · 2016 — 2018Addressed SMART/SUN POSTPAID customer billing and technical queries; participated in telemarketing sales campaigns for Smart/Sun; served as Assistant Team Leader Validator; managed booking and reservation tasks for Philippine Airlines.CSR/TSR GLOBE BROADBAND
TECH MAHINDRA PHILIPPINES · 2014 — 2015Managed customer service and technical support requests for GLOBE BROADBAND accounts.Office Staff
OFFICE OF COUNCILOR ALY MEDALLA · 2012 — 2014Performed office duties supporting legislative activities.
Skills & Expertise
Education
- Bachelor of Science in Biology (3rd year Undergraduate)University of Rizal System, Morong · — — 2007
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