Erma D.

You should hire me because I am a reliable, adaptable, and customer-focused professional with experience in customer support, collections, billing, insurance, and administrative tasks. I am comfortable handling customer concerns, managing multiple tasks, working with different systems, and maintaining accurate records. I am a fast learner who takes responsibility for my work and always aims to provide quality service. I may not have experience in every industry, but I am willing to learn, easy to train, and committed to contributing to the success of the team.

• Chat Support Representative

  SWAK BPO · 2025 — Present
  Provided chat-based support addressing customer inquiries related to insurance, processed requests, and ensured timely assistance. Handled multiple inquiries regarding auto insurance policies and claims, offering accurate information about policies, billing, and coverage.

• Collections Specialist

  Sutherland Global Services · 2022 — 2024
  Engaged in collections activities for unpaid credit card loans, assisting customers with financial concerns. Managed inbound and outbound calls to provide payment options and maintained customers' credit score integrity.

• RMS Collections Specialist

  IQOR · 2024 — 2024
  Handled customer accounts and collection activities, including payment follow-ups, account inquiries, and resolving billing concerns. Maintained accurate account records while providing professional and effective customer service.

• Senior High School

  Francisco G. Nepomuceno Memorial High School · 2019 — 2020