Ernest J.
Mid-Level Retail Branch Manager
Open to offersNew to PlatformAbout
Ernest J. is a seasoned professional with extensive experience in the retail and service industries. As a Branch Manager at Footwear Specialty Retailers Inc., he skillfully oversaw store operations, ensuring seamless functionality through meticulous planning, organizing, and directing. His role as a VA for E-commerce and Dropshipping at Credit Antidote involved managing customer orders, tracking shipments, and updating product listings on platforms like Shopify, Amazon, and eBay. Prior to this, Ernest served as a Senior Agent CSR and TSR at ISUPPORT Worldwide and IQOR, where he excelled in resolving product and service queries and efficiently managing customer rebate concerns. His early career as a Shift Manager at Shakey's Pizza and Army Navy Burger + Burrito highlights his ability to coordinate teams for optimal shift performance. His technical skills include proficiency in Microsoft Word, PowerPoint, Excel, Google Workspace, and his ability to communicate fluently in both Tagalog and English.
Experience
Branch Manager
Footwear Specialty Retailers Inc. (FSRI) · 2022 — 2026Oversaw the overall management of the store, ensuring smooth operations through effective planning, organizing, and directing. Managed staff placement to ensure adequate manpower.Admin Staff
M3 Philippines Inc. · 2026 — PresentAs an Admin Assistant, I support daily operations by managing reports, tracking data, coordinating schedules, organizing documents, assisting team members, and handling administrative tasks. I ensure work is accurate, organized, and completed on time.VA E-commerce and Drop shipping
Credit Antidote · 2022 — 2022Processed customer orders, tracked shipments, and responded to inquiries via email or chat. Handled refunds and disputes while updating product listings on Shopify, Amazon, and eBay. Conducted product research and monitored supplier inventory.Senior Agent CSR and TSR
ISUPPORT Worldwide (Client TWINSTAR HOME) · 2021 — 2022Delivered product and service information to customers and addressed product-related issues. Engaged potential customers by answering inquiries and promoting various products and services.Senior Agent CSR (ON-SITE)
IQOR Sta Rosa, Laguna (T Mobile Rebate) · 2021 — 2021Assisted customers with questions related to rebates, promotions, account verification, and claim processing. Focused on delivering high-quality customer service while utilizing strong communication and problem-solving abilities.Shift Manager
(SPAVI) Shakey’s Pizza Asian Venture Inc. · 2014 — 2020Participated in management meetings to review operations and business results. Established action plans and recognized team performers while providing updates on significant developments.Shift Manager
ARMY NAVY Burger + Burrito · 2012 — 2013Coordinated team members, products, and equipment to ensure safe and efficient shift operations. Demonstrated effective decision-making and thorough operational knowledge.Call Center Agent (TSR Tier 2)
GENPACT Quezon City · 2011 — 2012Provided client support and resolved technical issues through various communication channels. Configured clients' equipment for Internet connectivity and trained users on system and application use.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementSIENA COLLEGE Quezon City · — — 2009
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