Ernesto M.

Provided executive, operational, and sales support to CEOs and founders across the following business types: *Trucking & Logistics Companies – operations support, dispatch coordination, lead generation, and client follow-ups *Financing & Funding Businesses – outbound calling, lead qualification, CRM updates, and client onboarding support *Real Estate Companies – lead generation, cold calling, appointment setting, and listing coordination *Retail & E-commerce Businesses – customer support, order coordination, outreach, and social media relationship management *Business Coaching & Consulting Firms – client communication, scheduling, program coordination, and CRM management *AI-Powered Website & Tech Businesses – virtual/executive assistance, lead generation, outreach, CRM management, and coordination with developers, Social Media Mktg. (Reddit, linkedin, Meta) Book Publishing- Executive Asst. -Calendar and email Management, Social Media Mktg. (Reddit, linkedin, Meta) ,Admin Tasks

Deloitte • Managed a team of customer service representatives supporting clients across the US, Asia, and the UK. • Provided coaching and mentorship to enhance team performance and service quality. • Analyzed data to identify trends and improve operational efficiency. • Handled administrative tasks to ensure smooth team operations and compliance with company standards.

Ascension Wisconsin Hospital • Managed a team of customer service representatives for Ascension Wisconsin Hospital, ensuring efficient scheduling tasks. • Developed training programs to enhance team performance and improve customer satisfaction. • Implemented best practices in customer service, fostering a collaborative environment.

United Healthcare • Led a team of customer service representatives for United Healthcare, ensuring high-quality service delivery. • Provided coaching and feedback to enhance team performance and customer satisfaction. • Analyzed data to identify trends and improve service processes, contributing to operational efficiency.

Verizon Sales & Services • Trained and mentored new hires as a trainer, enhancing team performance and customer satisfaction. • Managed a team of customer service representatives, ensuring high-quality service delivery. • Developed coaching programs to improve staff skills and foster a collaborative work environment.

Ally Financial • Managed outbound and inbound communications for a US-based financial account, ensuring daily targets were met. • Utilized strong negotiation skills to effectively close deals and resolve customer inquiries. • Collaborated with team members to enhance collection strategies and improve overall performance.