Ervin O.

Ervin L. is a seasoned professional specializing in customer service and workforce management with a strong presence in the Philippines' outsourcing industry. With extensive experience in roles like Team Leader and Team Manager at companies such as IGT Solutions, Telus International Philippines, and Sitel, he has honed his skills in guiding teams towards achieving operational excellence. His tenure as a Workforce Analyst at TSA and a Senior Workforce Specialist at Teletech highlights his proficiency in managing scheduling and resource optimization. Additionally, Ervin's background as a Sales Representative at Convergys Philippines underscores his capability in sales-driven environments. His educational pursuits at Asia Pacific College and Informatics Computer Institute in B.S.I.T and B.S. Computer Engineering complement his strong technical acumen. Known for his proficiency in English and strong command over MS Office, Ervin is valued for his ability to perform effectively under pressure while maintaining a people-friendly approach.